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Your reservations
Changes
Changes
How-to • Host
Modifying a reservation as a Host
You can submit a change request to your guest. If the guest accepts, the reservation will be updated.
How-to • Host
Responding to a guest’s trip change request
If your guest wants to change the details of their confirmed reservation (ex: shorten their trip or add nights), they should send you a trip change request.
How-to • Host
Changing the price of confirmed or pending reservations
You can change the pricing of a confirmed reservation by submitting a change request, or sending a special offer for a pending request.
How-to • Host
Adding a cleaning fee to a confirmed reservation
You’ll need your guest's approval to add a cleaning fee to a confirmed reservation or an active trip.
How-to • Host
Changing or canceling your guest’s reservation within 24 hours of check-in or during their stay
If you need to cancel the remainder of a reservation, make sure you message your guest to let them know what’s going on, and then contact us for help.
How-to • Host
If a guest doesn't respond to your trip change request
If you don’t hear back from guests and your request is important or urgent, you can send a message reminding them to accept or decline your request.
How-to
Declining a trip change request
Both guests and hosts can decline an alteration request and keep a reservation as is.
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How reservations work
Cancellations
Guest refunds and reimbursements
Issues with a reservation
Messaging with guests