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Your reservations
Guest refunds and reimbursements
Guest refunds and reimbursements
How-to • Host
Refund your guest
How you refund a guest depends on whether it’s before or after their trip.
How-to • Host
Do I have to refund my guests when they make a complaint?
If you don’t meet one or more of our basic requirements, Airbnb may require you to refund a guest.
How-to
How the Resolution Center helps you
The Resolution Center lets you request or send money for things related to your Airbnb trip. Guests and Hosts can ask Airbnb for help in reaching agreements.
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How reservations work
Cancellations
Changes
Issues with a reservation
Messaging with guests