How-to
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Host
If a guest doesn't respond to your trip change request
If a guest doesn't respond to your trip change request
An unresponsive guest can be a little nerve-racking, but try not to worry. If your guest doesn’t respond to your trip change request, the reservation details will remain as is.
When to send a message
Because your guest’s reservation was already confirmed, a trip change request may come as a surprise to them. To ensure they have time to consider your changes, there’s no time limit for their response.
That said, if your request is important or urgent, send a message reminding them to accept or decline it. You can also try canceling the request and sending a new one.
If you’ve tried messaging and still can’t get hold of your guest or reach an agreement, visit the Resolution Center or contact us.
help_center_platform.article.feedback_options.primary_prompt_v2 one two three four five six seven
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- help_center_platform.home.stays_host one two three four
When a guest doesn’t show up for a reservation
If your guest cancels or doesn't show up, we’ll uphold your cancellation policy and any payout will be released to you. - help_center_platform.home.guest one two three four
Withdraw a trip change request
You can withdraw a trip change request before it’s approved. Go to your trips to find the request in order to cancel it. - help_center_platform.home.stays_host one two three four
If a guest makes you uncomfortable
If you find that a guest is breaking one of the house rules or has made you feel unsafe, you can decline their trip request or cancel the re…