Changing or canceling your guest’s reservation within 24 hours of check-in or during their stay
Sometimes, unexpected events and emergencies pop up at the last minute. If you need to change or cancel a guest's reservation, you have options.
Reservations become active 24 hours before check-in. At that point, you might notice a reservation’s status switches to “Arrives tomorrow.”
Changing your guest’s reservation within 24 hours of check-in or during their stay
You can change an active reservation the same way you’d change an upcoming one: Just send your guest a trip change request.
Your guest will have to agree to any changes you request. It’s best to send them a message explaining why you’re asking for changes.
Canceling your guest’s reservation within 24 hours of check-in or during their stay
Canceling within 24 hours of check-in, or after a trip has started, is a special situation, however—you’ll need to contact us for help with that.
In either case, message your guest right away to let them know what’s going on.
What happens if you cancel an active reservation
Canceling a guest’s active reservation is a big deal. Fees or other consequences may be applied unless the cancellation reason meets certain limited exceptions. Try to avoid it if you can.
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How a Host cancels a booking
You can cancel a reservation as a Host, but if the check-in time is within 24 hours, the option to cancel online may not be available. Experiences Liability Insurance Program Summary
Details on this key component of AirCover for Hosts, which is top-to-bottom protection for Airbnb Hosts.Changes, cancellations, and refunds for Hosts
Sometimes things come up and either you or your guest has a change of plans. To keep things running smoothly, here’s some helpful info.