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Your reservations
Messaging with guests
Messaging with guests
How-to • Host
Managing guest messages
Your Host inbox makes it easy for you to connect with guests before, during, and after a trip.
How-to • Host
Create scheduled messages and send them to guests automatically
Hosts can save time by scheduling messages to automatically send based on triggers, like a new reservation, check-in, or check-out.
How-to • Host
Create and send quick replies to guests
Hosts can create quick reply templates personalized with shortcodes that dynamically fill in guest, reservation, and listing details.
How-to • Host
Contacting guests via email
There are a number of ways for Hosts to communicate easily with guests.
How-to • Host
What happens when I receive a card or contribution from a guest?
Cards make it easy for guests to show a host their appreciation. If a guest sends a financial contribution, you’ll receive 100% of this payment.
How-to
Why we review messages on Airbnb
We remove text from messages when our system detects words or numbers that might include contact info.
How-to
Messaging with suspended or deactivated users
You must be logged in to your Airbnb account to read or send messages. You can click or tap on a message thread to read existing messages or send a new one.
How-to • Guest
Read receipts of messages
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How reservations work
Cancellations
Changes
Guest refunds and reimbursements
Issues with a reservation