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Your reservations
Issues with a reservation
Issues with a reservation
How-to • Host
If a guest makes you uncomfortable
If you find that a guest is breaking one of the house rules or has made you feel unsafe, you can decline their trip request or cancel the reservation.
How-to • Host
When a guest doesn’t show up for a reservation
If your guest cancels or doesn't show up, we’ll uphold your cancellation policy and any payout will be released to you.
How-to • Host
When guests want to bring more people
If you can accommodate the larger group, and you'd like to charge extra for these guests, you can send your guest a trip change.
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How reservations work
Cancellations
Changes
Guest refunds and reimbursements
Messaging with guests