Can only trip planners make changes to the reservations they make for other people?
Yes. Trip planners can change or cancel a reservation for any booking they made. Only the trip planner can request a change to one of their reservations (not the guests).
To make a change or cancel a reservation, go to the message thread with the host, and at the top of the message thread choose Change reservation or Cancel reservation.
For changes
Click or tap the Next button under Change reservation to start the process and indicate what needs to be changed. You can request to extend or shorten the trip, or add additional guests before check-in.
Once submitted, the host will need to accept the change request. If the host accepts the request, the reservation will be updated and the original payment method will be charged or refunded if necessary. If the request is declined, or you don’t receive a response, the reservation will stay the same.
For cancellations
Click or tap the Next button under Cancel reservation to start the cancellation process. We'll show the refund breakdown before you finalize the cancellation. Your refund will be determined by the host’s cancellation policy and will be refunded to the original payment method.
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How employees can book trips for colleagues
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Self check-in
Guests can access the listing using a key lockbox, smartlock, keypad, or by getting a key, any time after the designated check-in time. - help_center_platform.home.stays_host one two three four
When a guest doesn’t show up for a reservation
If your guest cancels or doesn't show up, we’ll uphold your cancellation policy and any payout will be released to you.