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How-to
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Guest

If your Host is not responding

When you have a confirmed reservation, your Host’s phone number will be in the message thread for your trip. You can send them a message or open the Airbnb app and call them.

If you’re wondering about check-in details and instructions, you’ll find them 48 hours before the check-in date on your reservation’s itinerary page.

If all communications failed and you can’t contact your Host, contact us.

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    Contacting Hosts

    If you want to find out more about a place or experience before booking, you can message the Host on Airbnb.
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    Host response time

    Hosts have 24 hours to officially accept or decline a reservation request. You'll be updated by email with the status.
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    Where to find your check-in instructions

    You can find your check-in information in the details of your reservation. We’ll also send you a reservation reminder email with this info.
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