Troubleshooting

If you want to find out more about a place or experience before booking, you can message the Host on Airbnb.

Once you have a confirmed reservation, you’ll find the Host’s phone number in the message thread for your trip.

If you, someone you invite, or a pet are responsible for damage during a stay, let your Host know right away.

You must be logged in to your Airbnb account to read or send messages. You can click or tap on a message thread to read existing messages or send a new one.

You can find your reservation details, like your confirmation code, in your Messages or in your Trips.

You can find the booking confirmation in your Trips, plus we'll send you an email confirmation after you book your Experience.

If you have a confirmed reservation with the Host, your reservation is active, even if the Host turns off the listing to hide it from search results.

If you have a reservation ending and another one starting within 4 days, and the locations are fairly close to each other, we bundle them under one trip.

You can add or remove work travel info to your itinerary in the business notes section of your reservation.

You can add or remove guests from your reservation by sending your Host a trip change request before or during your stay. You may be charged or refunded, if necessary.

It can be helpful to add full names to your reservation in case you need to print out your itinerary for a travel visa.

Get helpful info for your stay in Cuba, including enrolling in the STEP program and emergency numbers.

The Resolution Center lets you request or send money for things related to your Airbnb trip. Guests and Hosts can ask Airbnb for help in reaching agreements.

If your disagreement is money-related, you can use our Resolution Center to request or send money for things related to your Airbnb trip.

Message your host directly for help. You can send your host money through our Resolution Center to cover any shipping costs.