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Your reservations
Troubleshooting
Communicating with your Host
Communicating with your Host
How-to • Guest
Contacting Hosts
If you want to find out more about a place or experience before booking, you can message the Host on Airbnb.
How-to • Guest
What to do if a Host isn’t responding
Once you have a confirmed reservation, you’ll find the Host’s phone number in the message thread for your trip.
How-to • Guest
Getting charged for damage
If you, someone you invite, or a pet are responsible for damage during a stay, let your Host know right away.
How-to
How to read and send messages
You must be logged in to your Airbnb account to read or send messages. You can click or tap on a message thread to read existing messages or send a new one.
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Itinerary and reservation help
Post-trip help