How-to
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Something went wrong with your payment
Something went wrong with your payment
Is your transaction not going through? Find out why this can happen and what you can do to resolve a payment problem.
Reasons why your payment won’t work
- Your credit or debit card has expired
- The billing address or phone number you entered doesn't match those associated with your credit or debit card
- The payment method you tried isn't accepted in your area
- You’ve exceeded the daily transaction amount or purchase limit set by your bank or financial institution
- Your credit or debit card doesn’t have sufficient funds to make the payment
- Fraud prevention has been triggered
Tips to resolve common payment problems
- If your credit or debit card has expired, update your payment method
- Double-check the billing address, ZIP code, and phone number of your credit or debit card
- Make sure the payment method is accepted in your area
- Check that your payment method has been confirmed
- Contact your bank or financial institution to find out why your card might be getting declined
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Payment methods accepted
We support different payment methods depending on the country your payment account is located in.