Why a reservation is missing from my software
Airbnb sends reservations directly to your software. Normally this happens instantly, but sometimes this can take a few hours. If a reservation is still missing from your software for longer than that, you should confirm if the listing was connected to your software at the time of booking.
To confirm a listing connection, log in to your Airbnb account using a desktop computer or the web browser of your mobile device. This feature isn’t available using the Airbnb app.
- Go to Listings
- Review the Sync Status column
- The listing should display Connected
If your listing isn’t connected, follow these directions to connect the listing.
If your listing seems to be connected, contact your software provider’s technical support team. Tell them about the missing reservation so they can help you confirm if your listing was connected to your software at the time of the booking. If necessary, they’ll contact Airbnb's Technical Support team for further investigation.
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How can I directly merge and publish connected listings?
Merging listings ensures that you don’t create any duplicates and that you keep your existing content and reviews. - help_center_platform.home.stays_host one two three four
How do I change the sync settings for my connected listings?
Manage listing details directly on Airbnb by changing your sync settings. - help_center_platform.home.stays_host one two three four
Managing listings with API-connected software
If the team owner account manages Airbnb listings through API-connected software, the software can be used to manage listings created by the…