help_center_platform.shared.product_name one two three four five – help_center_platform.accessible_title.home_page one two three four five
help_center_platform.search.search_suggestions_accessible_instructions one two three four five six seven eight
help_center_platform.log_in_or_sign_up one two three four
How-to
•
Host

How do I read my performance data for occupancy and rates?

For hosts using professional hosting tools, performance data for occupancy and rates is available to review in Insights, under Occupancy and rates.

Reading performance data

In the Occupancy and rates section, you can review performance data across specific time frames and compare them to similar listings in the area. Learn more about how to track performance using filters and comparisons.

There are 4 sub-sections that will show you a number of different performance data points specific to your listings. Here’s what each of those data points mean:

Occupancy rate

Average occupancy rate is the number of nights booked divided by total nights available to be booked across all relevant listings.

Other metrics with the occupancy rate section are:

  • Nights blocked: Nights blocked is the average number of nights you've blocked (manually or as a default) during the selected time frame. For individual listings, we show you the total number of nights you've blocked.
  • Nights booked: Nights booked is the average number of nights booked during the selected time frame. For individual listings, we show you the total number of nights booked.
  • Unbooked nights: Unbooked nights is the number of calendar nights, which includes blocked nights, that are unbooked for the selected time frame. For individual listings, we show you the total number of unbooked nights.
  • Check-ins: Check-ins is the average number of check-ins occurring during the selected time period. For individual listings, we show you the total number of check-ins.

Cancellation rate

Overall cancellation rate is the percentage of total confirmed reservations that were canceled by you or your guests.

Length of stay

This is the average number of nights guests stay per booking.

Nightly rate

We calculate the average nightly rate by dividing total nightly revenue by the number of booked listing nights.

Access to the performance tab

If your performance dashboard doesn’t show the Performance tab, you’ll need to opt in to professional hosting tools.

help_center_platform.article.feedback_options.primary_prompt_v2 one two three four five six seven

help_center.article.related_articles one two three four

  • help_center_platform.home.stays_host one two three four

    Reading performance data for quality

    You can use our professional hosting tools to track how many 5-star reviews you’ve earned on things like amenities, check-in, and cleanlines…
help_center_platform.login_prompt.article one two three four five
help_center_platform.log_in_or_sign_up one two three four