How-to
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Host
Respond to an inquiry
Respond to an inquiry
An inquiry is a message from a guest looking for more information about certain dates they have in mind before they send a trip request. It means they’re this close to saying yes—so, help them out!
Respond within 24 hours
Be sure to respond to all messages—especially inquiries and trip requests—within 24 hours. A quick response is one of the best ways to lock in a reservation and maintain a good response rate, which helps your listing appear higher in search results.
Speed things up
Every inquiry is an opportunity to impress. Responding with the right incentive can get help you fill your place sooner.
- Invite them to book: This is the fastest way to clinch a reservation after an inquiry—all the guest has to do is confirm your invitation
- Send a special offer: Depending on what they’re asking, try suggesting a different price, date, or listing that might work better
help_center_platform.article.feedback_options.primary_prompt_v2 one two three four five six seven
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Pre-approving guests
You should only send a pre-approval if you’re ready to confirm a reservation. If the guest books within 24 hours, the reservation will be co… - help_center_platform.home.guest one two three four
What does it mean if a host pre-approves me?
If a host pre-approves you, you can automatically book your reservation for the dates you’ve inquired about without waiting for another resp… - help_center_platform.home.stays_host one two three four
Why are hosts asked to respond within 24 hours?
Quick responses to reservation requests, booking inquiries, and other messages build trust in our hosting community.