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How-to
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Guest

Canceling your reservation for a stay

Your plans have changed and now you need to cancel your reservation. No problem.

To cancel a reservation:

  1. Click Trips and select the reservation you want to cancel
  2. Under Reservation details, click Cancel reservation
  3. Choose a reason for canceling
  4. Click Cancel reservation

Check if you’ll receive a refund before canceling

You can quickly check if you’ll receive a refund before canceling.

If you're canceling because of an issue during your stay

If you’re experiencing an issue during your stay, you can ask your Host to fix it, request a partial refund, or request to cancel your reservation for a full refund.

Before canceling your stay, find out what your options are if there’s an issue during your stay.

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    Find your Host's cancellation policy

    The amount of any refund depends on the Host’s cancellation policy and the time and date you cancel.

  • How cancellations work

    Sometimes things come up and you have to cancel. To keep things running smoothly, here’s how you can cancel a reservation.
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    Find your refund amount

    The amount of your refund depends on your reservation’s cancellation policy and when you cancel.
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