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How-to
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Host

How reservation changes affect your payout

When a guest submits a change request, it’s treated as a new booking, and the price is calculated at your current nightly rate. If you've adjusted your listing’s nightly rate since the original booking was made, your payout will be calculated based on this new rate.

If the rate is now higher, you could offer the original rate by making a special offer. Your guest will appreciate it.

To send a special offer:

Send a special offer on desktop

  1. Click Messages and open the message from your guest
  2. Click Special offer
  3. Under the Subtotal, enter the price you’d like to offer for the entire stay
  4. Click Send special offer
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