How-to
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Host
Your payout if a guest cancels
Your payout if a guest cancels
Sometimes things don’t go according to plan.
If your guest cancels (either before or during a trip), they’ll be automatically refunded according to your cancellation policy.
If your guest is owed a refund, that amount is deducted from future payouts until the full amount is collected. To find your updated payout amount, go to your Transaction History.
If needed, you can give your guests an additional refund.
help_center_platform.article.feedback_options.primary_prompt_v2 one two three four five six seven
help_center.article.related_articles one two three four
- help_center_platform.home.stays_host one two three four
If your guest cancels
If your guest cancels their reservation, we’ll notify you and automatically unblock the dates on your calendar so you can host other guests. - help_center_platform.home.stays_host one two three four
What does it mean to enforce or waive my cancellation policy?
If your guest changes a monthly stay with less than 30 days notice, you have the option to either enforce or waive your cancellation policy. - help_center_platform.home.stays_host one two three four
Refund your guest
How you refund a guest depends on whether it’s before or after their trip.