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How-to

Managing your notifications

You can choose what type of notifications you receive—and how you get them—in your Notifications. Options include: phone calls, texts, push notifications to your Airbnb app, or emails.

Go to notification settings

Types of notifications

  • Messages: Communication from Hosts or guests
  • Reminders and suggestions: Reservation reminders, helpful tips to improve your trip, and other messages related to your activities on Airbnb
  • Promotions and tips: Coupons, promotions, surveys, product updates, and inspiration from Airbnb and its partners
  • Policy and community: Updates on home-sharing laws and advocacy efforts in your community
  • Account support: Messages about your account, trips, legal updates, security and privacy info, and customer support requests

Turning off notifications

You can turn off most alerts in Notifications. You can also:

  • Text (SMS): Reply STOP. To start receiving them again, reply START
  • Emails: Click Unsubscribe in Promotions and tips or Policy and community email
  • Push: Go to your mobile or tablet settings and turn off push notifications for the Airbnb app
  • Phone: Ask the caller to remove you from the Airbnb call list

Important notifications that can’t be turned off

  • Reservations
  • Account activity
  • Legal updates
  • Security and privacy notices
  • Customer service requests

In some circumstances, like if we can’t reach you by email, we may need to contact you by phone or in some other way.

Airbnb's mailing address: 888 Brannan St., San Francisco, CA 94103

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